Educational Background and Journey
``Give a man a fish and you feed him for a day. Teach him how to fish and you feed him for a lifetime`` (Lao Tzu)
Doctor of Philosophy 4 Years
Oklahoma State University, Stillwater, USA
22 AUG 2022 - PRESENT
Major: Business Administration
Option: Hospitality and Tourism Management
27 credit hours in Statistics and Research Methods
Master of Science 1.5 Year
University of South Florida, Tampa, USA
13 JAN 2020 - 7 MAY 2021
Major: Hospitality Management and Tourism Leadership
Thesis focus: Hotel technologies
Teaching Assistant for Marketing and Sales class.
Bachelor of Science 5 Years
Antalya Bilim University, Antalya, Turkey
22 OCT 2012 - 21 JUN 2017
1 Year English Language Preparation
4 Year Bachelor degree in Business Administration at Antalya Bilim (Science) Univeristy, Antalya, Turkey.
Hospitality and Tourism Industry Experience
``Walking in a forest and crossing the same tree twice means you are lost`` (African proverb)
01
FRONT DESK SUPERVISOR
KOMPOSE HOTEL, FLORIDA JUN - AUG 2024
Kompose Hotel is an independently-owned hotel (132 rooms). Responsibilites included supervision of front desk operations, coordination with housekeeping, maintenance, and sales, as well as training and support for new staff to maintain service standards.
02
FRONT DESK + NIGHT AUDIT
ALOFT TALLAHASSEE DOWNTOWN, FLORIDA SEP 2021 - AUG 2022
Aloft Tallahassee Downtown is a Marriott hotel operated by McKibbon Hospitality (162 rooms). Responsibilites involved processing guest check-ins, providing customer service, anticipating and responding promptly to guests' needs, resolving complaints and ensuring guests' satisfaction.
03
GUEST RELATIONS
DELPHIN IMPERIAL HOTEL, ANTALYA, TURKEY JUN - SEP 2014; JUN - SEP 2015
Delphin Imperial is a all-inclusive resort part of Delphin Hotels and Resorts (798 rooms). Responsibilities involved maintaining positive guest relations at all times, addressing requests and reporting complaints, addressing service failures and providing recovery.